- info@td-group.co.za
- 4th Floor, Ridgeside Office Park, 56 Richefond Circle, Umhlanga, 4319.
Menu
We helped an organisation with 550 000 customers, who are split 30/70 between B2C and B2B, digitalise its operations to improve its customer experience, ramp up employee efficiencies, and streamline operations.
Integrated business systems
Single view of customer, centralised database
SMS integration to close the customer feedback loop
A mobile customer application for service management, querying, bookings, line of business contacts, and viewing information
A digital application submission process
All employee processes mapped
Integrated field workforce to close the customer query loop
Streamlined customer contact agent processes
Real-time customer contact data deduplication
Error-free customer contact data capture
Automated project designs and approvals
Automatically track assets and expenses to maximise asset utilisation and determine cost-effectiveness
Automated reporting across departments
Automated KPI, performance monitoring and profitability of branches and employees
Better resource management, empowered and efficient employees, great customer insights, better customer experiences – be agile at scale. Contact us now.
Enabling Unified Business